Privacy Policy

This Privacy Notice explains the types of personal data we may collect about you when you interact with us.  It also explains how we’ll store and handle that data, and keep it safe.

Who we are
The website Forest-AV.com is owned and operated by Silent Media Ltd.  We are a company registered in England.
When you are using the Forest-AV.com website, Silent Media Ltd is the ‘data controller’.
For simplicity throughout this notice ‘we’, ‘our’ and ‘us’ means Silent Media Ltd and its brands, websites and apps.
The legal basis for collecting and using your personal data

The main purpose is to identify our customers to enable us to deliver to you the goods or services that you buy from us and to provide you with any follow-up that is required.  We also have to retain records of all our transactions for tax and accounting reasons.

In addition, so long as you freely give us your consent, we will send you by post/email/text, newsletters and information concerning our products and activities including special offers and details of new products.

If the law requires us to, we may need to collect and process your data.  For example we can pass details of people involved in illegal activity to law enforcement.

What personal data is collected

We collect personal information if you place an order or open an account on our website or communicate with us via email or social media.  Personal information we collect may include:

  • Your name
  • Billing & delivery addresses
  • Telephone numbers
  • Email address
Our website also uses ‘cookies’ to recognise your visit to our website, these are used to enhance the experience on our site, for example to show products you have recently viewed.
How we use your data

We will use your data to fulfil orders, returns and answer any queries you may have.

If you have given consent we will use your personal data to contact you with offers, news and other marketing material related to our business and products.

Who we share your personal data with

We share your personal data with trusted third parties as part of running our business.

Examples of the kind of third parties we work with are:

  • IT companies who support our website and other business systems.
  • Operational companies such as delivery couriers such as Parcelforce and payment processors such as PayPal and SagePay.
  • Companies who help us manage our electronic communications with you.
  • Data analysis companies such as Google to help improve our online presence.

We do not give anyone else access to personal data unless we are required to by law.

Keeping your information secure

Our entire website uses SSL technology (the padlock icon on your browser) to ensure a secure connection between your bowser and our website.

Payment transactions and made on payment processing company secure sites.  We never see or store and payment card numbers.

Any printed documents that hold personal information are stored in locked furniture.  When documents are no longer required they are disposed of via a cross cut shredder.

How long do we keep your data

We need to keep customer details for at least 6 full tax years under the UK tax laws.

After that, until you ask us in writing to delete your personal data, we will keep it to enable us to contact you as mentioned earlier in this notice.

Your rights over your personal data

You have the right to:

  • Ask us in writing for details of the personal data that we hold on you.
  • Require us to rectify any errors
  • Have your personal data deleted if there is no reason for its continued storage and processing

To ask for your information or any changes, please contact us by email at sales@forest-av.com.  We may require proof of identity before we can action any request.

Contact us
Our contact details are:
Silent Media Ltd
Unit 10 Trade City Business Park
Cowley Mill Road
Uxbridge
UB8 2DB
Telephone: 020 8566 1254
Email: sales@forest-av.com
How to make a complaint

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113.
Or go online to www.ico.org.uk/concerns.

Any changes to this Notice will be placed here and will supersede this version. We will take reasonable steps to draw your attention to any changes in our policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.
Last updated: 22 May 2018