We've answered some frequently asked questions...

About us

Yes. Our business was founded in 2004 in London. We sell our products online and also have a warehouse in Uxbridge, West London.

We are a UK regsitered company and VAT registered. Our registered company name is Silent Media Ltd.

Shipping & Returns

Orders are shipped quickly using the service selected at checkout. We add tracking information to all orders, this should show live information on where your order is.

If you still require help please contact us, we will be happy to track the order for you.

Our aim is to ship all orders as fast as quickly as possible. We usually send orders received by 3pm out on the same day. Delivery times will vary depending on your location and service selected on checkout.

View Shipping Policy.

Yes, you can collect your order from our warehouse in Uxbridge. Please ensure you checkout using Bank Transfer payment, then contact us to arrange a collection date and time.

If you wish to return your order please follow the instructions on our Refund policy page.

We are sorry that your order has not been delivered complete. Please contact us so we can quickly send you the missing parts.

Trade and Public Sector Orders

We regularly supply VARs, trade sellers and the public sector.

We currently offer 30 day credit to Public Sector accounts only. This is a strict policy not open to change.

We are registered with many Public Sector organisations and trusts. Including NHS Trusts, M.O.D and Central & Local Government.

We maybe registered under the following names:

Silent Media Limited
Forest AV (forest-av.com)
Simply Forest (simplyforest.com)

If you need to register us before you can raise a Purchase Order, please contact us.