Help & FAQ

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Your Order

• UK Delivery
• Europe Delivery
• Same Day Delivery / Collection
• Returns

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VAT & Taxes

• VAT & Import Taxes
• Exemptions

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FAQ

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[accordion-item title=”When will I get my order?”]

Orders received by 3pm Mon-Fri are shipped the same day.  Delivery times depend on the service you select at Checkout and your location.

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[accordion-item title=”What are your opening hours?”]

We are open from 9am-5pm.  Need products outside these hours? Contact us, we will always try to accommodate.

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[accordion-item title=”Do you offer credit accounts?”]

Sorry, no. Payment options are Card, PayPal or BACS only.

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[accordion-item title=”EU VAT Exempt”]

EU customers with a valid EU VAT number can enter it on the Checkout page.  Once verified all VAT will be removed.  This does not apply to UK customers.

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[accordion-item title=”Do you accept Amex?”]

Yes.  We accept Amex, VISA, Maestro and MasterCard.  We also accept PayPal and BACS.

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[accordion-item title=”I need a copy of product instructions”]

Every product page on our website has a downloadable copy of instructions.  Scroll to the bottom of any product page where you will be able to download a PDF copy.

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[accordion-item title=”What is VESA”]

VESA is the name given to describe the millimeter distances BETWEEN mounting screw holes at the back of your TV.  Read VESA Guide…

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[accordion-item title=”HS Codes”]

If you are Importing / Exporting our products you may need a HS Code.  You can find HS Code on all Product Pages under ‘Additional Information’.

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[accordion-item title=”Contact Us”]

Phone Number: 020 8566 1254

View Full Contact Page

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