Help & FAQ


When will I get my order?

Orders received by 3pm Mon-Fri are shipped the same day.  Delivery times depend on the service you select at Checkout and your location.

What are your opening hours?

We are open from 9am-5pm.  Need products outside these hours? Contact us, we will always try to accommodate.

Do you offer credit accounts?

Sorry, no. Payment options are Card, PayPal or BACS only.

EU VAT Exempt

EU customers with a valid EU VAT number can enter it on the Checkout page.  Once verified all VAT will be removed.  This does not apply to UK customers.

Do you accept Amex?

Yes.  We accept Amex, VISA, Maestro and MasterCard.  We also accept PayPal and BACS.

I need a copy of product instructions

Every product page on our website has a downloadable copy of instructions.  Scroll to the bottom of any product page where you will be able to download a PDF copy.

What is VESA

VESA is the name given to describe the millimeter distances BETWEEN mounting screw holes at the back of your TV.  Read VESA Guide…

HS Codes

If you are Importing / Exporting our products you may need a HS Code.  You can find HS Code on all Product Pages under ‘Additional Information’.

Contact Us

Phone Number: 020 8566 1254

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