Customer Care
If you don’t find your answer below, please Contact Us, we’re here to help.

DELIVERY

Orders placed by 3pm on a business day are shipped same day.  You can opt for free delivery which takes 2-3 days or next working day delivery from £4.95.

Yes.  You can collect your order in person or via your own courier.

  1. Place your order online; Enter our address as the shipping address
  2. You must select BACS as payment option.  We do not allow collection using Card or PayPal.

We can arrange same-day delivery to most locations in London and surrounding areas using a same-day courier service such as CitySprint or local Taxi.  Charges apply based on delivery location.

  • Please call / or email with your order and delivery location
  • We will prepare and email to you an invoice
  • Payment is strictly BACS (bank transfer) only

We understand that businesses operate varied hours.  We will always try to accommodate out of hours and weekends.  Please call in advance to discuss your requirements.

Please Contact Us to arrange.  Tel: 020 8566 1254 (if you hear the ‘office closed’ recording please email as this is checkout outside office hours).

We have fast shipping to some EU Countries.  If your country is not listed please Contact Us, we will offer a shipping quote.

RETURNS & REFUNDS

Unwanted items may be returned to us within 14 days of receipt.  Items must unused and in resalable condition.

Simply return your order to us at the address on invoice.  We will process a refund within two working days of receipt.

Please contact us.  We will arrange for a replacement and collect the incorrect or damaged item.

PAYMENTS

We accept Purchase Orders from Public Sector organisations.

You can pay for your order using BACS transfer.  Select BACS as the payment option on the Checkout page.

You will be shown our Bank details after completing Checkout, as well as on your Invoice.

Sorry, we do not offer business credit accounts.  This enables us to offer the latest products at the lowest prices.

We accept Amex, VISA, Maestro and MasterCard.  We also accept PayPal and BACS.

VAT & TAXES

We are VAT registered so you will receive a VAT invoice.

We do not always ship a VAT invoice with your order as a copy is emailed to you. If you have not received your invoice via email please check SPAM filters for ‘sales@forest-av.com’.

Businesses within the EU with a valid EU VAT number will not pay UK VAT.

Simply enter your EU VAT number at Checkout Page and the VAT will be removed.

There is no VAT for orders shipped to the Channel Islands (Jersey, Guernsey).

VAT will be removed when you select your address at Checkout.